Session Two: Assignment One Question1. Which departments within the company are integrated within the Order-to-Delivery process?
Sales department and warehouse are integrated within the Order-to-Delivery process.
2. Which steps are included in the Order-to-Delivery process?
Salesman received the order from the customer and need to confirm the inventory is enough. They can create the sales order from the SAP system after check the inventory and pricing is correct. Sales department save the record in SAP System, the warehouse can check the order from computer at same time. The storekeeper pick up the goods and completed the order at sales invoice and need to check the customer’s delivery address and schedule. When the storekeeper completed the process, sales department will create the delivery note and packing list from the SAP system. Also email the invoice and delivery note to customer that inform the client what tracking number for this order.
3. What factors would you consider when deciding whether ERP is suitable or not for a small business?
If the SMB (small and medium business) have mass production for different orders in large quantities, it is suitable to be used. For examples, the vendor can deliver the materials on time; the customer can give you adequate lead time for production, etc.
However, if the quantities are small and it has only small quantities in a batch production, ERP may not be the best solution. Many of the SMB is facing small various orders meeting different delivery date even for the same items. If one of the vendors cannot meet the delivery date, the matter production plan will be in chaos and needs to be regenerated every day. The business volume is other criteria to be consider in using ERP. SAP can be the best but it costly for basic set up. The cost for developing the system will be very high especially for company which does not has high turnover. There is other solution but it is not cheap at all.
Hi Chris, there are two more departments that may also be involved in the order-to-delivery process (Q1).
回覆刪除It's true that cost and volume are major considerations when deciding whether ERP is suitable or not for an SMB. You may also want to analyze the business processes of the firm to see how well they fit with the ones embedded in the software. If they are too different, and the company does not want to reengineer its processes, then they can create or custom-build their own in-house software rather than puchasing a package to manage their business.
Purchasing and customer service department also involved the order-to-delivery process.
回覆刪除If SMB embedded the ERP system as well as built-up their own in-house software because ERP can real time to catch the information in each department and integrated the details in one program. Also some ERP system is Windows base that the user can through the internet to manage their business at anytime like stay at home if something else.
Noted your additional answers ! You're right, purchasing and customer support are involved in the Order-to-Delivery process, as well as accounting (for e-mailing the invoice).
回覆刪除Please add your updated answers to your main blog post as well.